Cancellation & Refund Policy

1. Monthly subscriptions and renewal

Telliscope subscriptions renew automatically each month unless cancelled before the next renewal is processed. The applicable amount, billing interval, taxes and renewal information are shown at checkout and in your subscription details. This policy applies unless a separately agreed order expressly provides different terms, subject always to mandatory legal rights.

2. How to cancel

Cancel through the subscription controls in your account where available, or email contact@telliscope.app from your registered email address with your account/business name and a request to stop renewal. We will confirm the cancellation and its effective date. If the account control is unavailable, contact us before the renewal date so we can stop the next charge. We do not impose a cancellation fee.

Cancellation takes effect at the end of the current paid month. You retain paid access until then, and future renewals stop. Cancelling a payment mandate with your bank or payment app may also prevent payment, but please notify us so your account and subscription records can be updated.

3. Refund eligibility

We do not offer routine change-of-mind refunds for a paid period once access has been supplied, or refunds for content, reviews or other work already delivered. We do not routinely prorate an unused part of a month when you choose to cancel. These rules are subject to the exceptions below and your legal rights.

We will investigate and provide an appropriate refund or other remedy for a verified duplicate charge, an incorrect charge, a renewal taken after a timely and effective cancellation, or a purchased service we fail to provide. Where part of a service has been delivered, we will assess the undelivered part and any mandatory remedy. Where applicable law requires a full refund, a repeat service or another remedy, that requirement prevails.

A refund is not automatically due because a draft needs revision, you did not use available capacity, your inputs or approvals were delayed, or search/AI visibility did not improve. These circumstances do not remove remedies for an actual service deficiency. See the Terms of Use for the distinction between providing the service and guaranteeing search outcomes.

4. How to request a refund

Email contact@telliscope.app with your registered email, payment date, amount, Razorpay payment ID or invoice number, and a description of the issue. Please report it promptly so we can investigate. Do not send card numbers, CVVs, passwords, OTPs or UPI PINs.

We will acknowledge complaints within 48 hours and aim to resolve them within one month, or within any shorter period required by law. Where a refund is approved, we will initiate it within seven business days, unless a shorter legal deadline applies. The bank or payment provider’s processing time is additional; actual credit timing depends on the payment method. We will provide confirmation or a reference when available and help trace delayed refunds.

Refunds are normally returned to the original payment method through Razorpay or the relevant payment partner. We will not require an unrelated purchase, waive your statutory rights or make an unauthorised deduction as a condition of an otherwise valid refund.

5. Access, content and deletion after cancellation

Company DNA and customer account content are scheduled for automatic removal seven days after paid access ends. Save or export content you need before then. Content already published to your website remains in the systems you control. Limited billing, tax, security and dispute records may be retained under the Privacy Policy.

6. Escalation and legal rights

If you are unhappy with a response, contact the Grievance Officer below. Nothing here prevents a payment dispute, complaint to a competent authority or exercise of a non-waivable legal right.

Ayyappan Ramachandran
Founder, Tellable LLP · Grievance Officer
Email: contact@telliscope.app
Phone: +91 98406 03115
Postal address: No. 2, Aishwaryam, Plot No. 2, Second Street, Tharakeswari Nagar, Sembakkam, Chennai, Tamil Nadu 600073, India